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If you have any questions about Bongo, you can call us on 0800 088 5022 or Contact Us

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About Bongo

Who is Bongo

Bongo is a cheeky, funny, super-intelligent monkey.

He was born in the rainforests of Borneo and after showing early signs of super-intelligence (he could say the alphabet backwards in no less than 100 different languages at the tender age of one month), Bongo decided to explore beyond the rainforest. He has never looked back.

After travelling the globe & experiencing more than any monkey (or man for that matter) has ever experienced, he heard a calling from a land far away. He decided to jump off the pier at Santa Monica beach LA into the Pacific Ocean and swam to Sydney, Australia; Bondi Beach to be exact.

To this day Bongo lives in a beachfront pad in Bondi. He has everything – natural talent, a lot of sun and a beautiful ocean to look at each day. Armed with his brilliance and his mobile phone, he can do what he likes most, answering your questions.

Lately he’s had an itch, he’s thinking about travelling again. He often has an urge to go back to the UK, New Zealand, South Africa and the USA. And of course he takes his mobile phone!

Bongo has been using his super brain to help with the human emotion of love lately, he is often used by celebrities to dig up the juice on one-another. He has the unbelievable ability to find out personal information about anyone, anywhere! And of course he can answer literally any question you have – trivia, weather, train timetables, assignments… anything!

 

Using Bongo

Using Bongo

BONGO is a United Kingdom wide SMS message information service. It is the latest way to get information delivered to you mobile phone, instantly! It works on all mobile phone networks in the UK, as well as when you’re roaming overseas.

Using BONGO is so simple, anyone over 16 & with bill payer’s permission can use it! BONGO is here to give you the answers to your questions when you need them, instantly.

All you have to do is text message a question to 66668 and BONGO will deliver the answer straight to your mobile phone within a few minutes. And the best part about it is that the total service (including tax and all texts) only costs £2.50 on all networks (O2 £1.50 MSG sent, £1/ MSG received) per question!

1. Work out your question and what you want to know.
2. Type it into a text message on your mobile phone.
3. Send the text message to 66668.
4. You will usually receive your answer within a few minutes.

This service will cost £2.50/MSG sent on all networks (O2 £1.50 MSG sent, £1/ MSG received). The charge will be billed to your mobile phone account.

You must be over 16 and have bill payer’s permission to use BONGO because it is available on every mobile phone network. So don’t stress if you’re not with one of the big networks, you can still use BONGO when you want to.

So whether you need to know how to get somewhere, what the footy score is, how to dump your boyfriend, or what the meaning of life is, just send a text to 66668. Thank God for BONGO!

FAQS

FAQS

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Our Policy

Our policy

BONGO is here to answer all of your questions… most of the time. There will be some occasions where we will just not be allowed to give an answer. This happens if someone sends us a question which breaches confidentiality, privacy, or other similar rules which BONGO must follow.

Because BONGO can be used by anyone over the age of 16, with bill payer’s permission, in the whole of the UK, guidelines have been put in place to ensure that BONGO doesn’t cause offence, upset or harm to any customer. Obviously, BONGO will not give answers to any question that contain material of a violent, sadistic or cruel nature; be repulsive, horrible, or involve the use of foul language. BONGO will not research or provide answers that may offend a reasonable person, cause grave or widespread offence, invade privacy, encourage any person to engage in dangerous or illegal practices, encourage any person to use harmful substances, are of a sexually explicit nature, or generally lead to any activity or feeling which may be regarded as detrimental to society. BONGO also reserves the right to change the price of the service at any point in time. However, BONGO will endeavour to educate its customers about the price change via this website.

Here at BONGO we understand the thrill of killing question marks every time they pop up in your head. However, please take note that BONGO costs a total of £2.50/MSG sent on all networks (O2 £1.50 MSG sent, £1/ MSG received) every time you send us a text. If you want to use the service frequently then by all means go ahead, but do keep in mind that regular costs can add up very quickly. We do not recommend using the service more than 20 times per month, especially if you do not pay your own phone bill.

If you have any queries or would like to submit feedback, please feel free to go to the Contact Us page.

Bongo reserves the right to review and make changes to its policies, service and charges without notice. Please ensure that you read the terms and conditions and FAQ page which will display the latest information.

PRIVACY PROTECTION STATEMENT

Bongo Operations Pty Ltd (Bongo) (we, us) complies with the National Privacy Principles (Principles) contained in the Privacy Act 1988 (Cth).

The Principles are designed to protect the confidentiality of personal information and the privacy of individuals by regulating the way personal information is managed. The Principles define ‘personal information’ as information or an opinion relating to an individual which can be used to identify the individual.

1. What personal information do we collect?

The type of information we may collect and hold includes, but is not limited to, your name, addresses, contact details, occupation, and other information which assists us in conducting our business, providing and marketing our services and meeting our legal obligations. By using Bongo’s website (Website) or otherwise providing such information to Impulse you consent to the collection of such information.

2. How do we collect personal information?

We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties. In some circumstances we may be provided with personal information from a third party, for example a report provided by a third party.

We collect personal information from the Website through receiving subscription applications and emails, and through the use of cookies. We may also use third parties to analyse traffic at the Website, which may involve the use of cookies.

3. What will personal information be used for?

We may use and disclose your personal information for the primary purposes for which it is collected, for reasonably expected secondary purposes which are related to the primary purposes and in other circumstances authorised by the Privacy Act.

In general, we use and disclose you personal information for the following primary purposes:

• to conduct our business;

• to provide and market our services;

• to communicate with you;

• to protect any intellectual property in material on the Website;

• to comply with our legal obligations; and

• to help us manage and enhance the services we provide.

4. To whom will we disclose the personal information we collect

We may disclose personal information we collect to any related bodies corporate as that term is defined in Corporations Act 2001 (Cth).

5. Communications

We may contact and communicate with its clients and other users of the Website via the Website, their email address, telephone, post, or SMS. By using the Website you consent to such communications. If you no longer wish to receive communications from us notify us at the address set out below.

6. Protection and management of personal information

We will take all reasonable steps to ensure that the information we collect, hold or disclose about a person is accurate, complete and up to date.Subject to the exceptions set out in the Privacy Act, you may access the personal information we hold about you and, if you believe it is out of date, incomplete or incorrect, you may request that it be updated or amended.

If you believe that we have not dealt with your personal information in a manner that complies with the privacy laws, you should contact us so that we can properly address and resolve your concerns.Any complaints, or requests for access to, or to correct, personal information or any queries concerning privacy matters should in the first instance be put in writing via e-mail or post addressed to the following: [email protected]

Privacy Officer

Bongo

PO BOX 2393

Richmond VIC 3121 Australia

Summary terms: This service will cost £2.50/MSG sent on all networks (O2 £1.50 MSG sent, £1/ MSG received). The £2.50 charge will be billed to your mobile phone account. All plans are subject to the Terms and Conditions. Your phone must have text messaging capability. You must be the owner of this device and be at least sixteen years old & have the permission of the bill payer. Standard text messaging rates may apply. Information email: [email protected] or call 08000885022. Please click here to see full Terms and Conditions. Content Provider: Bongo Operations Pty Ltd. Level 2, 534 Church St, Richmond VIC 3121 Australia. By sending a text to Bongo you are opting into receiving marketing messages, to unsubscribe click here or call 08000885022. Our Terms & Conditions can be viewed here. Bongo reserves the right to review and make changes to its policies, service and charges without notice. Please ensure that you read the Terms and Conditions and FAQ page which will display the latest information.

 

 

Terms and Conditions

TERMS & CONDITIONS

Thanks for choosing to use the Bongo service (the Service). By accessing and using the Service you agree with Bongo Operations Pty Ltd a company incorporated in Australia (referred to as “we” or “us”) to be bound by and abide by the following terms and conditions. Your access to and use of the Service is also subject to our Privacy Policy (see link). These terms and conditions and our Privacy Policy may be changed by us at any time without prior notice to you.

1. The Bongo Service
1.1 In supplying the Service we assume that you will only use the Service for entertainment purposes and that you will not rely on the Service to make decisions or act in a way which could affect your own or someone else’s life, wealth or general wellbeing.
1.2 When you submit a question to the Service we will use our best endeavours to get a correct answer to you as soon as possible. We will also do our best to ensure that information provided to you is accurate at the time of providing it to you. However we are not perfect and from time to time we make mistakes. In particular, we rely on other persons to provide us information and the information they supply may be incorrect. Because of this we do not make any promises about the accuracy of the information we provide to you or how up to date it is.
1.3 Specifically, with respect to Our response to any “who am I” type questions You accept and understand that:
(i) Our answer may indeed be correct and or accurate, but
(ii) frequently Our answer is not correct nor accurate and may in fact be entirely wrong and without any intention on Our part, possibly even offensive to You.
1.4 So that we can all enjoy the Bongo Service we need you to abide by some rules. Specifically, You agree:
(i) You will not use the Service in violation of any applicable law or regulation;
(ii) You will not use the Service for any purpose that would result in, or otherwise be related to, any unlawful activity, or would cause you to defame, or harm any other person or organisation in any way;
(iii) You will not misrepresent Your identity or Your contact details;
(iv) You are fully authorised to employ the payment mechanism used to pay for the Service and by sending a question to the Service you agree that you will be charged a fee by us; and
(v) That you are 16 years of age or older, and have bill payer’s permission.
1.5 By using the Bongo Service you agree to receive occasional marketing from Bongo and it’s partners. To opt-out from receiving marketing, please complete the form in the contact us section. If you use the Bongo Service after opting out, you agree to opt-in to marketing again.

2. Payments
2.1 You agree to pay the fees for any Service requested by You or by any other person who is authorised by You to use Your payment device. The current fee for a question sent to our service including our response is $4.50/msg sent per 160 characters (Australia), £2.50/msg sent (United Kingdom – O2 £1.50 MSG sent, £1/ MSG received), $5/msg sent (New Zealand), $2.99/msg sent (USA), R20/msg sent (South Africa), €3/msg sent (Ireland). This fee may change from time to time.

3. Privacy and your personal information
3.1 Your privacy is very important to us. For information about our collection and use of information in connection with the Service, please read our Privacy Policy. If you specifically and knowingly provide any personal information to us via the Service, you consent to us lawfully using that personal information for example to provide promotional or other information to you.

4. Intellectual Property
4.1 We own, or have obtained a licence from a third party to use, all intellectual property rights in the operation of the Service including without limitation, copyright in the answers we provide you, rights in the list of questions and answers we maintain and rights in all of the technology used to compile and coordinate answers and our logos and trademarks.
4.2 When You submit a question to Us and We provide a response to You, You alone have Our permission to display or otherwise transmit it to a reasonable number of Your friends, family, and acquaintances. However, You may not supply that answer as part of any commercial enterprise or relationship or include it within a commercial publication.
4.3 By submitting a question or query to us you grant us a perpetual, royalty free licence to use that question in any lawful manner including without limitation the right for Us and anyone else We authorise to publish, display, transmit, translate, or create derivations from the question, anywhere in the world, for any purpose, and embodied in any media whatsoever (whether existing now or developed later).

5. Our Liability
5.1 If you use the Service, some legislation may imply certain non-excludable terms, conditions or warranties into the contract between us, or may give you certain non-excludable remedies against us (Statutory Rights). If we breach a non-excludable term, condition or warranty, then our liability for that breach will be limited to supplying the Service again or the payment of the cost of having the Service supplied again.
5.2 Except as expressly provided in these terms and conditions, or as required by law (including under your Statutory Rights), we exclude all warranties, undertakings, conditions, terms and obligations, of any kind (including warranties as to merchantability or fitness for a particular purpose), whether express or implied, relating in any way to the Service.
5.3 Without limiting the previous paragraph and except as required by law (including under your Statutory Rights), we will not be liable (including in negligence) for:
(i) any loss of profits, loss of revenue, or any direct, indirect or consequential loss or damage, incurred by or awarded against you or any other person arising directly or indirectly from your use of the Service; or
(ii) any cost, loss, liability or expense arising from death, personal injury or damage to property resulting directly or indirectly from your use of the Service.

6. Termination or suspension
6.1 We do not guarantee that We will continue to supply the Service indefinitely. We can stop supplying the Service at any time without notice to you, and We reserve the right to refuse to supply the Service to any person for any reason.

7. Amendment, assignment, and governing law
7.1 We can amend these Terms and Conditions and our Privacy Policy at any time without notice to you. Your continued use of this Service after any such changes constitutes your acceptance of the new Terms and Conditions. We will make reasonable efforts to bring any changes to the attention of our users, but you should also check this page regularly to familiarise yourself with any updates.
7.2 We can assign Our various rights under this agreement to any other person without asking Your permission. Your rights are personal and not assignable.
7.3 The laws of the State of Victoria, Australia govern these terms and conditions, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia to resolve any dispute that arises as a result of or in connection with this agreement.
7.4 These Terms and Conditions are to be interpreted so that they comply with all applicable Victorian laws and if any provision does not comply then it must be read down so as to give it as much effect as possible however, if it is not possible to give that provision any effect at all then it is to be severed from this agreement in which case the remainder of this agreement will continue to have full force and effect.
7.5 These Terms and Conditions and our Privacy Policy are the entire agreement between the parties as to their subject matter,and supersede all prior or inconsistent statements or representations as to that subject matter.

8. If You need to contact Us
8.1 You can address any concerns or complaints about the Service to Us at the following address:
Bongo Operations Pty Ltd
PO BOX 2393
Richmond VIC 3121 Australia
Bongo Terms and Conditions v.3

 

Legals

Legals

Address:
Global AQA Pty Ltd
Level 3
534 Church Street
Richmond, Victoria, 3121
Australia

Website: www.askbongo.com/uk
E-Mail: [email protected]

Chief Executive Manager:
Domenic Carosa

ACN-Number: 154 697 195 (Global AQA)

You can find our Terms and Conditions within the following link: askbongo.com/uk/#terms-and-conditions

You can find our Privacy Policy within the following link: askbongo.com/uk/#our-policy

DISCLAIMER
Despite frequent surveillance of our website, we assume no liability for content of external links. Only the respective owners of those external links are liable for their content. Also, we assume no liability for the actuality, correctness, integrity and quality of those external links.

COPYRIGHT
All content on this website is copyrighted to Global AQA Pty Ltd. All texts, pictures, graphics, video-, audio- and animation data is licensed and/or copyrighted to Global AQA Pty Ltd. You are not allowed to safe, copy, change or use this data in any other comparable and/or imaginable way for any commercial purposes, without previous consent of Bongo Operations Pty Ltd. You are allowed to use and/or handle this data in the previously stated ways just for your own private uses.

RIGHT OF WITHDRAWAL
1. Description: What is the right of withdrawal?
Customers, who are so called “Consumers” by their respective country law, may have a (14-days) country-specified right of withdrawal in regards to distance
contracts and/or a right of withdrawal in regards to distance contracts, which has been integrated into their respective country law in order to fulfill the provisions of the EU regulation 2011/83/EU.
The resignation period starts on the day the good was delivered to the consumer. A (14-days) right of withdrawal can be exerted without the need of explaining the reasons of resignation by sending a letter to the address stated above and/or an email to the e-mail address stated above. Incase the consumer is taking advantage of his (14-days) right of withdrawal, he is obliged to pay for all damages of the delivered good and/or service, which appeared whilst in their possession.

2. EXEMPTION: Which services and/or goods are exempted from the right of withdrawal?
Delivery of goods produced to the End User’s specifications or which have been given a distinctly personal character are exempted from the provisions relating to a (14-days) right of withdrawal. This applies to all respective country laws within the EU.
The service of Bongo has a distinctly personal character and is constructed to fit your specifications.
Additionally, digital goods and/or services are by their nature not returnable.

Therefore, the answer from the mobile service of Bongo is not returnable nor refundable.

You do not have a (14-days) right of withdrawal in regards to the mobile service of Bongo.

 

 

Bongo Operations Pty Ltd. £2.50 + Network Extras/MSG sent on all networks (O2 £1.50+Network Extras/MSG sent , £1+Network Extras/ MSG received). Must be 16+ & have account holders permission. Helpline 08000885022.
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